ELEVATE YOUR CUSTOMER SERVICE FROM REQUEST TO RESOLUTION
CSM
Great service means more than just engaging your customers. Connect customer service with other teams to resolve issues quickly and proactively.
Agent Workspace
Enhance agent productivity with multitasking, integrated solutions, and an optimized layout.
Case & Major Issue Management
Manage customer interactions and visually track activities, case status, and SLAs.
Intelligent Routing
Automatically assign cases and work orders based on skills, availability, and location.
Omni-Channel
Integrate telephony systems and support customers across web, phone, chat, email, and social media.
Customer Data Management
Give agents a view of accounts, contacts, entitlements, contracts, products, assets, and install base.
Visual Task Assignment
Assign customer requests and tasks to other departments with visual task boards.
Visual Workflow and Automation
Automate assignments, tasks, and service processes with a simple drag-and-drop interface.
Self-Service
Drive self-service with Knowledge Management, Communities, Service Catalog, and Service Portal.
